Returns Policy

GENERAL RETURN POLICY

(a) Customer may return their items with original tags intact and in their original packaging. This policy applies to all Merchandise except sale items, socks, and inner-wear products.

(b) All purchases in the Website https://www.asics.com/vn shall have a fourteen-day return policy from the date the customer receives the ordered Merchandise, provided that: (i) all tags are still attached; (ii) the Merchandise is unworn, unwashed and unaltered; and (iii) the Merchandise is in its original packaging.

1. In order to ensure that the value of the Merchandise is not diminished, ASICS urges the Customer:
(a) Not to damage the Merchandise;
(b) Not to remove tags attached to the Merchandise;
(c) Not to wear, wash, and/or alter the Merchandise.

2. Notwithstanding the foregoing, returns are not accepted for the following reasons:
(a) The Merchandise that has been scratched or soiled by the Customer (including the Merchandise with perfume or cigarette odors, and crushed or damaged outer boxes);
(b) The Merchandise processed after ordering (the Merchandise that has been hemmed, lengthened, printed, etc.);
(c) When 14 days have passed after the item arrived without any special reason;
(d) Made-to-order Merchandise; and
(e) Sale products / outlet products. Merchandise purchased from parties other than ASICS.

In addition, depending on the condition of other products, ASICS may not accept returns.

3. At the same time, there exists no right to terminate the sale and purchase of the Merchandise under the Sales Invoice with regard to:
(a) the supply of Merchandise made to the consumer’s specifications or Merchandise which are clearly personalized; and
(b) the supply of sealed Merchandise which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

4. Subject to the foregoing, Customer is entitled to terminate the sale and purchase of the Merchandise under the Sales Invoice without giving any reason within 14 calendar days of the date on which all the Merchandise ordered in a single transaction have been delivered by door-to-door delivery to the delivery address specified in the Order.

This right of termination only applies with regard to Merchandise that were purchased at https://www.asics.com/vn/vi-vn and https://www.asics.com/vn/en-vn.

RETURN METHODS

All orders from the Website shall be returned by Customer to ASICS by door-to-door delivery. The Customer shall send emails to our Customer Care at customers-vn@asics.com and the Customer Care will send the Customer a return shipping label that the Customer can use to return the item via door-to-door delivery.

RETURN INFORMATION

The Customer shall enter one of the following letters in the return form:

A. Size too big
B. Size too small
C. Not as pictured
D. Not as described
E. Parcel damaged on arrival
F. Wrong Item sent
G. Defective item sent
H. Change of mind

Depending on each specific circumstance, the shipping chargers will be imposed as follows:

(a) For the Merchandise with mark of A, B, and H: The Customer shall bear the return shipping charge of VND 40,000 which will be deducted from the total refund amount via the original mode of payment.
(b) For the Merchandise with mark of C, D, E, F and G: ASICS shall bear the shipping charge.

The Customer shall include the return form together with their return parcel. If the return form is misplaced, the Customer shall contact the Customer Care of ASICS for a copy of it. Items that do not meet the above criteria will not be refunded.

As soon as the Merchandise has successfully reached the designated warehouse, ASICS will process the refund through the Customer’s original mode of payment or to Customer’s bank account as informed by Customer to ASICS for cash-on-delivery orders. Refund amount will reflect within 14 working days or more depending on the Customer’s credit/debit/account provider.

If the Customer terminates the sale and purchase of the Merchandise under the Sales Invoice, ASICS shall reimburse to the Customer all payments received from the Customer, excluding the costs of delivery (with the exception of defective or wrong items sent). Subject to the below Clause, ASICS shall endeavor to effect such reimbursement not later than 14 calendar days after ASICS has been informed about the Customer’s decision to terminate the sale and purchase of the Merchandise under the Sales Invoice, or after ASICS has received the returned Merchandise from the Customer, whichever is later. ASICS will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise; in any event, ASICS will bear the fees of such reimbursement. For cash-on-delivery orders, ASICS shall reimburse the Customer to the Customer’s bank account as provided by the Customer to ASICS and Customer shall bear any applicable bank charges.

ASICS may withhold reimbursement until ASICS has received the Merchandise, or Customer have supplied evidence of having sent back the Merchandise, whichever is the earlier. The Customer will receive an email notification when ASICS has finished processing Customer’s return.

WARRANTY POLICY

Warranty-Defective Product Claims

At ASICS we stand behind our products and are happy to assist you if you have any issues with the quality or performance of our gear.

Limited Warranty

ASICS Vietnam LLC (“ASICS”) warrants to the original consumer purchaser (“Consumer”) in Vietnam that ASICS’: (i) footwear products, apparel and accessory products that are unused will be free from manufacturing defects for thirty (30) days from the date of original purchase unless a different warranty period is specified for the product.

This limited warranty applies only to ASICS products that were purchased by the Consumer directly from ASICS or an ASICS-authorized retailer that is subject to ASICS’ quality control requirements, unless otherwise prohibited by law. This limited warranty does not extend to any subsequent owner or consumer or any other transferee of the product. ASICS reserves the right to reject any warranty claim from a Consumer related to products purchased from unauthorized sellers, including unauthorized internet sites. This warranty does not cover any defects due to improper fit, normal wear and tear, damage due to improper use, misuse, improper transportation or storage, failure to follow product instructions, modification or alteration to the product, unauthorized repair, or negligence. ASICS may change the availability or terms of this warranty at its discretion, but any such changes will not be retroactive.

Consumers who wish to submit a warranty claim based upon a product manufacturing defect can contact our customer care. ASICS may follow up with you for additional information. If ASICS determines that a product is defective and covered by this limited warranty, ASICS will, in its sole discretion, refund, repair, or replace the defective product at ASICS’ cost, or provide a credit of the original purchase price for Consumer to purchase a different ASICS product. The warranty period is not extended if ASICS repairs or replaces the product.

There are no warranties which extend beyond those provided herein, unless otherwise required by applicable law. Any implied warranties that may be applicable to the products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of the applicable warranty periods above. Under no circumstances shall ASICS be liable in excess of the actual amount paid for the product and/or for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability unless otherwise required by applicable law.